Privacy Policy

When you use Car Lift UAE services, we collect the following categories of personal information:

• Name: Your full name to identify you as a passenger and for communication.
• Phone Number: Your WhatsApp-enabled mobile number for booking, confirmation, and support.
• Pickup & Drop-off Location: Your home area, workplace address, or specific pickup point to assign you to the correct route.
• Ride History: Records of your past bookings, routes taken, and payment history for invoicing and service improvement.
• Emergency Contact: An optional emergency contact name and number for safety purposes.
• Payment Details: Payment method and transaction reference (we do not store card numbers).

We only collect information that is necessary to provide our car lift services. We do not collect sensitive personal information such as national ID numbers, passport data, or financial account details.

The personal information we collect is used solely for the following purposes:

• Service Delivery: To assign you to the correct driver and route, confirm bookings, and ensure punctual pickup.
• Safety & Security: To verify your identity as a registered passenger and maintain a safe environment for all riders.
• Communication: To send booking confirmations, service updates, route changes, and important safety notices via WhatsApp.
• Invoicing & Payments: To generate monthly invoices, confirm payments, and maintain financial records in compliance with UAE regulations.
• Service Improvement: To analyze route efficiency, passenger satisfaction, and overall service quality using aggregated, anonymized data.
• Emergency Response: To contact emergency services or your designated emergency contact in the event of an incident.

We do not use your personal information for marketing to third parties, and we do not sell your data to any external organisations.

Car Lift UAE does not sell, rent, or trade your personal information. We share your data only in the following limited circumstances:

• Assigned Drivers: Your name, pickup location, and contact number are shared with your assigned driver solely for the purpose of completing your ride.
• Emergency Services: In the event of a safety emergency, we may share relevant information with UAE police, ambulance services, or civil defence authorities.
• Payment Processors: Payment reference information may be shared with our banking or payment service providers to verify and process transactions.
• Legal Compliance: We may disclose information when required by UAE law, court orders, or regulatory authorities.

All third parties who receive your data are bound by confidentiality obligations and may only use your information for the specific purpose for which it was disclosed.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it:

• Passenger data is stored on encrypted, access-controlled systems.
• WhatsApp communications are end-to-end encrypted by WhatsApp's own platform.
• Driver access to passenger information is strictly limited to the details needed to complete the ride.
• Payment records are stored securely and accessible only to authorised administrative staff.
• We do not store payment card numbers or sensitive authentication data.
• Our systems are reviewed periodically to identify and address potential security vulnerabilities.

While we implement robust security measures, no method of data transmission or storage is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately at privacy@carlift.ae.

As a passenger or registered user of Car Lift UAE, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correct: If any of your personal information is inaccurate or incomplete, you may request that we update it.
• Right to Delete: You may request the deletion of your personal data. We will comply unless we are required to retain the data for legal or regulatory purposes.
• Right to Object: You may object to certain uses of your data, including any communications that are not essential to your service.
• Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via email at privacy@carlift.ae or via WhatsApp. We will respond to your request within 14 business days.

Car Lift UAE uses WhatsApp as its primary communication and booking platform. By initiating a WhatsApp conversation with us, you acknowledge the following:

• Your WhatsApp messages and phone number are received and stored by our customer service team for booking and support purposes.
• We will communicate with you via WhatsApp for booking confirmations, service updates, driver assignments, and payment reminders.
• We will not add you to group chats or broadcast lists without your explicit consent.
• WhatsApp communications are governed by WhatsApp's own Privacy Policy, which we encourage you to review separately.
• You may request to stop receiving WhatsApp messages from us at any time by informing us via the same platform.

Location data is fundamental to providing our car lift service. Here is how we handle it:

• Pickup & Drop-off Points: We collect your designated pickup and drop-off locations when you register for a route.
• Driver GPS Tracking: Our vehicles are GPS-tracked in real time during rides for safety, route optimisation, and accurate ETA information.
• Passenger Location Sharing: We may ask you to share your live location via WhatsApp temporarily to assist in locating you at your pickup point — this is optional and not automatically collected.
• Data Retention: Route and pickup location data is retained for the duration of your active subscription plus 6 months for dispute resolution purposes.

Our website (carlift.ae) uses a minimal number of cookies to improve your browsing experience and understand how visitors interact with our site:

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: We use privacy-respecting analytics (such as Google Analytics in anonymized mode) to understand which pages are visited and how users navigate the site. No personally identifiable information is collected via analytics cookies.
• No Advertising Cookies: We do not use advertising cookies, retargeting pixels, or social media tracking cookies on our website.

You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our Privacy team:

We aim to respond to all privacy-related inquiries within 14 business days. For urgent safety or security concerns, please contact us immediately via WhatsApp.